<p>While most of the bookings go smoothly, you can stumble upon a variety of issues in some cases. Most of the time, if you have an issue with a booking, you need to go to the chat within this booking and discuss it with a media manager.</p><p>Below, you can find a few scenarios and how to deal with them.</p><h1>A Media Manager Isn't Accepting My Content</h1><p>In this scenario, if it's impossible to agree on your content in the chat, we recommend cancelling such a booking and continuing with another media.</p><p>To prevent most of these cases on our end, we deprioritize media in the marketplace when they have a high rate of declines.</p><h1>What If My Content Wasn't Published Properly</h1><p>Before your frozen money is sent to the media, you should accept a published article. If you see that your content wasn't published properly, make sure you discuss it in the chat with a media manager.</p><p>If a media isn't accepting requested changes, you have two options:</p><ul><li><p>Agree with the media side</p></li><li><p>Request changes before your article will be auto-approved in 2 working days</p></li></ul><h1>What If a Published Article Was Changed After a Payment</h1><p>If your money was sent to a media and they changed the content of a published article, you can contact us via <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:feedback@medialister.com">feedback@medialister.com</a> and explain your situation.</p><h1>The Deadline Or Embargo Was Missed</h1><p>In cases when you've set up an embargo or a particular date to publish your content, and it was missed by the media, you can cancel such a booking before approving or doing any other action.</p><h1>I See No Updates on an Order</h1><p>Sometimes, it can be difficult to determine if a media manager is working on your order. If you haven't received any updates within 1-2 working days, feel free to message the media manager in the chat. They will receive email notifications in this case.</p><p>If you do not receive a response, we recommend canceling the order to unfreeze your funds and proceed with one of <a target="_blank" rel="noopener noreferrer nofollow" href="https://help.medialister.com/en/articles/10617282-media-swap">the similar media options that Medialister will offer for this order</a>.</p>

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